• Committed to empowering member choice through delivering informational tools that allow members to be active players in receiving quality health care, including:
  • Evidence-Based Medicine Online: up-to-date information on medical terms, treatment and options, searchable by condition.
  • Hospital Comparison Report: interactive hospital comparisons to evaluate and determine which hospital scores highest, in key categories, for a particular condition or surgery.
  • Medical Group Comparison Report: this online tool allows Health Net members to compare HMO medical groups based on the quality of care and service the groups provide members.
• Committed to bringing simplicity to the delivery of health care.
• Award-winning website, www.HealthNet.com , provides a portal for members and other stakeholders to perform administrative functions, gather information and learn about Health Net wellness initiatives.
• Delivers simple, affordable and comprehensive products that provide our members with access to high quality health care services.
• Provides employers with options that provide comprehensive benefits - at appropriate costs - while giving consumers a greater voice in their health care decisions.
• Our customer service is designed to offer members, physicians and providers the highest quality of support and information. On an average day, our Customer Service representatives answer more than 35,000 calls from members and providers throughout the country.
• In 2002, our Claims representatives processed approximately 20 million physician and hospital claims - 97 percent in less than 30 days.
• Within Health Net's National Health Plan Operations team, initiatives to improve our ability to resolve customer issues on the first call are beginning to take hold. Our goal is resolving 85 percent of our customers' inquiries on the first call.
• We devote significant resources every year to programs that help members with specific chronic conditions such as diabetes, heart disease, asthma and depression. Through intense member education, telephone counseling and medication compliance monitoring, we've also seen significant improvements in the treatment and health of our members who suffer from rare diseases such as multiple sclerosis and cystic fibrosis. In addition to elevating their health status, we have seen 25 percent fewer hospital admissions for members enrolled in these programs.
• Health Net has been a wellness pioneer for many years. By offering reminders and information on the importance of getting preventive health screenings, our prevention programs help members maintain better health.
• Nearly quarter-century history of health coverage.
• Network of nearly 49,000 contracted physicians, 570 physician group locations and 4,400 pharmacies.
• Solid base of 2.5 million members
• A.M. Best Rating of A- (Excellent).

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